Refund policy
REFUND POLICY
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if the order qualifies and is approved for return or refund. We have a 30-day money back guarantee with a 30% restocking fee applied. Once everything is complete, we will process your refund, and it make take 3-5 business days to process through your bank.
(1) Email us at support@mamamillionsco.com providing the your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
(2) Items must be sent in the same condition as received using our return label that is provided by our customer service representatives.
Do not send your purchase back to the address from which it came. (See Return Policy below)
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will resend it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. A 30% restocking fee will be deducted from the refund.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit for a new item. If you provided the correct address, we would reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
RETURN POLICY
At Mamamillionsco, we aim to ensure your satisfaction with every purchase. However, due to the nature of our products and the customization involved, we have specific policies regarding returns and exchanges. Please carefully review the following policy before making a purchase.
1. Eligibility for Returns
1.1 Timeframe for Returns:
We accept returns or exchanges only in limited circumstances. Due to the custom printing and production of our products, once a product is printed and produced, we are unable to offer refunds.
1.2 Condition of Items
To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized items) are not eligible for return.
1.3 Non-Returnable Items
The following items are non-returnable:
- Customized products
- Products marked as final sales
- Products received as part of a promotional offer
- Free gifts
All online order returns, refunds and exchanges must be made utilizing our returns process through our customer service team via email to support@mamamillionsco.com or you can call or text us at (424) 255-6035, Monday - Friday, 9am-5pm PST.
Please note, any health/wellness items cannot be returned or exchanged.
HOW TO INITIATE A RETURN OR EXCHANGE
● To begin the return or exchange process, please send an email to our customer service support team at support@mamamillionsco.com with your Name, Order Number, Picture of the defective product or incorrect item and reason for the return refund request.
● As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
● Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
● We can refund your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready within the next 72 hours. If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement. We charge a 30% restocking fee for any kind of custom apparel, blankets and custom design items.
For inquiries and any other concerns, you may contact us via the following channels:
Email: support@mamamillionsco.com
Call/TXT: (424) 255-6035 Monday–Friday, 9am–5pm PST