Refund policy
RETURN AND REFUND POLICY
We want you to be satisfied with your purchase. Please review the eligibility requirements and deadlines below before requesting a return, replacement, or refund.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Contact us within 15 days of the delivery date if your item arrives defective, damaged, misprinted, or different from what you ordered.
Email support@mamamillionsco.com and include:
• Your name
• Order number
• A description of the issue
• Clear photographs showing the item and the problem
Approved claims involving defective, damaged, misprinted, or incorrect items are eligible for a replacement or refund. No restocking fee or return-shipping charge applies to an approved claim caused by a production or fulfillment error.
Do not return an item until you receive instructions from our customer service team.
OTHER ELIGIBLE RETURNS
Requests for other eligible returns must be submitted within 30 days of the delivery date.
To qualify, the item must be unused, unworn, unwashed, and returned in its original condition and packaging. Proof of purchase is required.
Approved non-defect returns are subject to a 30% restocking fee. Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility and may be deducted from the refund.
NON-RETURNABLE ITEMS
The following items are final sale unless they arrive defective, damaged, misprinted, or incorrect:
• Personalized or customized products
• Clearance or final-sale items
• Gift cards
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without prior authorization
Because our products are produced specifically for each order, buyer’s remorse, sizing errors, color preference, and incorrect personalization submitted by the customer do not qualify as defects.
ORDER CHANGES AND CANCELLATIONS
Contact support@mamamillionsco.com immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed because production may begin shortly after an order is placed.
Orders that have entered production or shipped cannot be changed or canceled.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
We cannot provide a free replacement or refund for an order delivered to the address submitted during checkout. If an order is returned because the address was incorrect or incomplete, the customer is responsible for reshipping costs. Any approved refund will exclude original shipping charges and will be subject to the 30% restocking fee.
HOW TO REQUEST A RETURN
Email support@mamamillionsco.com with your name, order number, reason for the request, and photographs when applicable.
If the request is approved, we will provide return instructions and, when applicable, a return label. Do not send a return to the address shown on the original package.
Returns sent without prior authorization may not be accepted.
REFUNDS
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
We generally issue approved refunds within 3–5 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 10 business days have passed since we approved your refund, contact support@mamamillionsco.com.
CONTACT US
Email: support@mamamillionsco.com